- How do I make a purchase?
Making a purchase is easy: Simply select your size and click ‘Add to Bag’. Your chosen item will appear in your shopping bag on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the bag to see its contents in the ‘bag’ at any time. When you’re ready to place your order, select Checkout from the bag and follow the straightforward prompts to complete delivery information and payment details. If you have any problems, please contact ClientServices@jackitco.com
- Is an item reserved for me if it’s in my shopping bag?
Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing until a purchase is completed and confirmed.
- Can I order by telephone?
Presently we do not accept orders by telephone, we only accept orders through this web site.
- How do I find a specific item?
If you know exactly what you are looking for, you can search our online store by collections menu. Once you have selected your desired collection, you can filter the listings further. Throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or style code.
- How do I know if an item is in stock?
You can immediately see size availability below the product image. If a size has a line through it, that size is sold out.
- Can I pre-order?
Items that are not yet in stock may be pre-order: The ship by date for the pre-order will be clearly specified. To pre-order select the size and add the selected item to your bag, continue the order process to delivery and payment details then check out. We will notify you of when you order is ready to be shipped.
- Can I register my interest?
Some products are not available to pre-order. You will be able to register your interest and will receive a notification when product is in stock or available for pre order.
- What payment methods does JACK1T accept?
We accept American Express, Visa, MasterCard, Apple Pay, Google Pay, Maestro and PayPal.
- Is it safe to use my credit card online at JACK1T?
We work hard to ensure your purchase is safe and secure. For your protection, all orders go through a rigorous fraud-checking process. For more details please email firstname.lastname@example.org
- How will I know if you have received my order?
When you complete your purchase, we will immediately acknowledge your order by sending you an order confirmation of email.
Your order will be processed immediately at our international shipping hub.
We will notify you by email When your order is ready to ship.
- Can I purchase a gift card?
We presently do not offer gift cards.
To ensure the safety of our customers and employees, we follow the most up-to-date advice from the World Health Organisation (WHO). The WHO has advised that the risk of contracting the virus from a package that has travelled and been exposed to different temperatures is low and therefore have stated that it is safe to receive all packages.
- DHL will not request a physical signature at this time.
- When will I receive my order?
Orders shipped using our global delivery partner, DHL. Orders are delivered Monday to Friday between 9am and 5pm. If your order is eligible for Premium super-fast DHL shipping, the option will be displayed checkout to upgrade. Saturday delivery is also an option in some destinations, this option will be displayed at the checkout if available. For security reasons, all orders must be signed for upon delivery. (Update: in response to current Covid-19 situation, DHL will not ask for a physical signature at this time)
- Can I track my order?
You can track your order and delivery status via the DHL app and all customers will receive an email containing a tracking link allowing them to live track their delivery direct to their door.
- Do I have to pay duty and import charges?
- Can I exchange my order?
We do not offer an exchange service. You have up to 28 days to return an item. You must request your return within 14 days. We will process a refund within 14 days of receipt of your return.
- In what packaging will my goods be delivered?
When you shop at JACK1T all orders will be expertly hand packed in our distinctive and chic, branded packaging, designed so that each item will be perfect when you receive it. We are proud to state that all our packaging is recycled and fully recyclable. Your package will also contain our eco-friendly returns bag, to use instead of the box in case of return.
- How do I return an item for a refund?
We hope you’re delighted with your order. If you’re not perfectly satisfied, you may return items within 28 days. You must request your return within 14 days and when we have received your return we will process your refund within 14 days.
For free returns, use bag provided. Please recycle or reuse the box, do not return this to us.
For full details on the returns process, see our Returns page.