Returns

We are happy to refund any items that have not been altered, washed or worn within 28 days of original order receipt. Here's how:

UK Customers and International Customers before the 22nd June 2020

  • Head to our returns portal here
  • Enter your order number (e.g. JKUK1234) and shipping postal (zip) code or email address. 
  • Select which item(s) you are returning and why.

You MUST use the "Returns Bag" provided. Place product with all the tags still intact and accompanied by the original Dispatch Note into bag.

If you received a box do not send the box back, please recycle or reuse this as you wish. Failure to comply will result in part of your refund being retained to cover the cost of return.

International Customers with orders after the 22nd June 2020

  • Head to our returns portal here
  • Enter your order number (e.g. GB1234) and email address. 
  • Select which item(s) you are returning and why.

You MUST use the "Returns Bag" provided. Place product with all the tags still intact and accompanied by the original Dispatch Note into bag. 

If you received a box do not send the box back, please recycle or reuse this as you wish. Failure to comply will result in part of your refund being retained to cover the cost of return.

 

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

If your return does not meet the conditions listed, the package will be sent back to you and no refund will be issued.

For further information on the conditions for exercising your right to return, please see our terms and conditions.